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OUR KITCHEN

We have a few things posted on the wall of our kitchen, they are worth reading so here they are:

Sugar Quotes
BUSINESS - We are all manufacturers - some make good, others make trouble and still others make excuses.
SUCCESS - If you have tried to do something and failed, you are vastly better off than if you had tried to do nothing and succeeded.
ADVERTISING - He who has a thing to sell and goes and whispers in a well, is not so apt to get the dollars as he who climbs a tree and hollers.
ACHIEVEMENT - The man who rows the boat generally doesn't have time to rock it.
EXPERIENCE - Experience is a wonderful thing. It enables you to recognize a mistake when you make it again.
OPTIMISM - An optimist is someone who tells you to cheer up when things are going his way.
FRIENDSHIP - Never explain - your friends do not need it, and your enemies will not believe it anyway.

JOHN RUSKIN, 1819 - 1900
It's unwise to pay too much... but it's worse to pay too little. When you pay too much, you lose a little money... that is all. When you pay too little you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run. And if you do that, you will have enough to pay for something better.

I'm a Nice Customer
You know me. I'm a nice customer. I never complain, no matter what kind of service I get.

I'll go into a restaurant, and sit while the waitress gossips with her boyfriend and never bothers to see if my hamburger is ready. Sometimes someone who came in after I did gets my hamburger, and I don't say a word.

If the soup is cold or the cream for the coffee is sour, I'm nice about it.

When I go into the store to buy something, I'm thoughtful of the other person. If I get a snooty salesperson who gets nettled because I want to look at several things before I make up my mind, I'm as polite as can be. I don't believe rudeness in return is the answer. You might say I wasn't raised that way.

And it's seldom I take anything back to the store. I've found people are just about always disagreeable to me when I do. Life is short... too short for indulging in these unpleasant little scrimmages for the sake of a dollar.

I bought a toaster that burned out after two weeks. The store people were so busy telling me I burned it out on purpose, I didn't get a chance to ask them if they knew where I could send it to have it repaired.

I never kick. I never nag. I never criticize. I wouldn't dream of making a scene, as I've seen people doing in public places. I think that's awful.

I'm a nice customer. I'll tell you what else I am. I'm the customer who never comes back.

That's my little revenge for getting pushed around. That's why I take whatever they hand out... I know I'm never coming back. It's true that this doesn't relieve my feelings right off, as telling them what I think I might, but in the long run, it's far more deadly revenge.

In fact, a nice customer like myself, multiplied by others of my kind, can just about ruin a business. There are a lot of nice people in the world just like me. When we get pushed far enough we go down the street to another store.  We eat hamburgers in places where they're smart enough to hire help who appreciate nice customers. Together, we do them out of millions every year.

He laughs best, they say, who laughs last. I laugh when I see them so frantically spending their money on advertising to get me back, when they could have held me in the first place with a few kind words and a smile.